Shahan Company
Receptionist
- Duhok
- Full time
- 4 hours ago
- Salary
- Not stated
- Deadline
- Nov 2, 2026
- Languages
- Kurdish (Sorani) · Arabic · English
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Receptionist · Duhok
Shahan Company is looking for a female receptionist to manage the front desk at the DDK Innovation Lab in Duhok. The role involves greeting visitors, answering inquiries, and maintaining reception records.
About the job
Company: Shahan Company
Location: Duhok, Iraq
Work Location: Shahan Tower – DDK Innovation Lab
Employment Type: Full-Time
Shahan Company is seeking a professional and welcoming Female Receptionist to manage the front desk of DDK Innovation Lab and provide a positive first point of contact for students, parents, visitors, and guests.
Reporting to the DDK Innovation Lab Coordinator, the successful candidate will handle reception services, respond to front-desk enquiries and calls, direct visitors appropriately, and maintain an organized and professional reception area.
Responsibilities
- Welcome students, parents, visitors, and guests professionally and ensure they are directed to the appropriate person or area.
- Manage the front desk during operating hours and maintain a clean, organized, and welcoming reception area.
- Answer incoming calls and front-desk enquiries, provide approved general information, and refer matters requiring further assistance to the DDK Innovation Lab Coordinator or relevant staff member.
- Maintain basic visitor and reception records as required and promptly notify relevant staff when guests or parents arrive.
- Support orderly visitor flow during classes, events, registrations, meetings, and other Lab activities without disrupting program operations.
- Handle parent and visitor concerns politely and escalate complaints, sensitive matters, or issues requiring decisions to the DDK Innovation Lab Coordinator.
- Protect the confidentiality and privacy of student, parent, visitor, and company information.
- Follow approved reception, safety, and visitor-access procedures.
Requirements
- 1–3 years of relevant experience in reception, front-desk service, customer service, or a similar client-facing role.
- Good command of Kurdish, Arabic, and English is required.
- Professional, friendly, and respectful communication with students, parents, visitors, and colleagues.
- Good organization, attention to detail, punctuality, and ability to remain calm and helpful in a busy reception environment.
- Basic computer skills and ability to handle reception-related records and communication accurately.
- Previous reception experience in an educational, training, hospitality, healthcare, or other customer-facing environment is preferred.
- A confident telephone manner and ability to provide clear information using approved Lab information and procedures are preferred.
- Strong interpersonal skills, discretion, and a service-oriented attitude when dealing with children, parents, and visitors are preferred.
Skills
- Front desk management
- Customer service
- Computer skills
Details
- Profession
- Receptionist
- Category
- Hospitality & Tourism
- Experience
- 1+ year
- Gender
- Women only