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Merchant Assistant
- Erbil
- Full time
- 7 hours ago
- Salary
- Not stated
- Deadline
- Nov 18, 2026
- Languages
- English · Kurdish (Sorani) · Arabic
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Account Manager · Erbil
An organization in Erbil is hiring a Merchant Assistant to support its Merchant Management team with onboarding, documentation, account activation, and merchant communications. Applicants need a relevant bachelor's degree and fluency in English, Kurdish, and Arabic.
About the job
An organization in Erbil is seeking an organized and customer-oriented Merchant Assistant to support its Merchant Management team. The ideal candidate should have strong communication and problem-solving skills, attention to detail, and the ability to coordinate effectively with merchants and internal departments.
Responsibilities
- Assist the Merchant Management team in onboarding new merchants and ensuring all required documentation is collected and completed.
- Support the registration and activation of merchant accounts in accordance with company procedures.
- Maintain and update merchant records, databases, and documentation.
- Communicate with merchants to address inquiries, provide assistance, and follow up on pending requests.
- Coordinate with internal departments, including Operations, Finance, Compliance, and Customer Service, to resolve merchant-related issues.
- Follow up on merchant applications, agreements, and account activation processes.
- Assist in monitoring merchant activities and identifying operational issues requiring attention.
- Prepare periodic reports related to merchant onboarding, account status, and other assigned activities.
- Ensure timely follow-up on merchant requests, complaints, and service-related matters.
- Support the Merchant Management team in maintaining strong relationships with existing merchants.
- Handle merchant information and documentation confidentially and in compliance with company policies.
- Perform other related duties as assigned by the direct supervisor.
Requirements
- Bachelor's degree in Business Administration, Management, Finance, or a related field.
- Previous experience in merchant services, banking, financial services, or customer service is an advantage.
- Good communication, interpersonal, and negotiation skills.
- Fluency in English, Kurdish, and Arabic.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively within a team.
- Customer-oriented attitude with strong problem-solving skills.
Skills
- Microsoft Excel
- Microsoft Word
- Negotiation
Details
- Profession
- Account Manager
- Category
- Sales & Marketing
- Education
- Bachelor's degree