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Human For Human

Local Organizational Development Consultant

  • Baghdad · Karbala · Basra
  • Full time
  • 23 hours ago
Salary
Not stated
Deadline
Oct 22, 2026
Languages
Arabic · English

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Organizational Development Consultant · Baghdad

Human for Human Organization is hiring three Local Organizational Development Consultants in Baghdad, Karbala, and Basra to assist government institutions, syndicates, and unions in improving governance, structures, and processes. Candidates need a relevant university degree, at least 7 years of experience in organizational development, and strong proficiency in Arabic and English.

About the job

Human for Human Organization (HFH) is a local Iraqi non-governmental organization committed to supporting communities and promoting sustainable development. Through its programs and activities, HFH works to strengthen institutional and community capacities, improve access to opportunities, and support sustainable development across Iraq.

Human for Human Organization (HFH) is seeking three experienced Local Organizational Development Consultants to support government institutions, professional syndicates, and professional and economic unions in strengthening their governance, organizational structures, administrative procedures, service delivery, and institutional sustainability.

The consultants will conduct institutional assessments, identify organizational gaps, develop practical improvement plans, design administrative tools and standard operating procedures, and support the implementation of agreed improvements. The assignment will also involve capacity development, coaching, performance monitoring, and knowledge transfer to help institutions maintain improved systems and practices beyond the consultancy period.

The consultants will work closely with institutional leadership, staff, and relevant stakeholders to ensure that proposed solutions are evidence-based, feasible, and appropriate to each institution’s mandate, resources, and operational context.

The consultancy covers institutional assessment and diagnosis, organizational development planning, governance and role clarification, administrative process improvement, development of standard operating procedures, capacity building, implementation support, performance measurement, and sustainability planning.

The approach will be adapted to the needs of each institution. Government institutions will be supported in strengthening administrative responsibilities and public service delivery, while syndicates and unions will receive support in governance, member representation, membership services, internal coordination, and resource sustainability.

The assignment will cover institutions in Baghdad, Karbala, and Basra, Iraq. The consultants will be required to undertake institutional visits, meetings, workshops, and follow-up activities in coordination with project management and the designated institutional focal points.

The Local Organizational Development Consultant reports to the International Organizational Development Consultant and coordinates with the project management team, monitoring and evaluation personnel, relevant specialists, and designated representatives of the target institutions.

Technical supervision arrangements will follow the approved project structure. The consultant will submit deliverables for review and approval through the designated channels.

Responsibilities

  • Review relevant project documents, objectives, indicators, and existing institutional information.
  • Confirm the target institutions, scope of intervention, and coordination arrangements with project management.
  • Prepare an inception report outlining the methodology, implementation phases, schedule, assessment tools, and planned deliverables.
  • Develop tools for document reviews, interviews, focus group discussions, and institutional assessments.
  • Identify potential implementation risks and propose appropriate mitigation measures.
  • Conduct participatory institutional assessments tailored to the needs and context of each institution.
  • Review governance arrangements, organizational structures, institutional mandates, roles, responsibilities, and reporting relationships.
  • Assess strategic and operational planning, human resources systems, administrative procedures, service delivery, resource management, records, and monitoring practices.
  • Consult institutional leadership, staff, and relevant service users or member representatives to understand operational challenges and improvement priorities.
  • Establish an evidence-based institutional baseline and validate findings with the relevant institutions.
  • Prepare diagnostic reports identifying institutional gaps, underlying causes, operational implications, and practical recommendations.
  • Develop tailored institutional development plans in consultation with institutional leadership and staff.
  • Prioritize proposed improvements according to their importance, feasibility, institutional authority, and available resources.
  • Define actions, responsibilities, timelines, resource requirements, dependencies, and progress indicators.
  • Distinguish immediate improvements from longer-term institutional reforms.
  • Establish progress-tracking tools and support institutions in reviewing and updating their plans.
  • Review decision-making arrangements, delegation of authority, coordination mechanisms, and accountability procedures.
  • Identify overlapping responsibilities, gaps in functions, and weaknesses in internal coordination.
  • Recommend practical improvements to organizational structures and reporting relationships within applicable institutional mandates.
  • Develop or update job descriptions, responsibility matrices, meeting templates, and decision-tracking tools as required.
  • Support improvements in transparency, complaints handling, conflict-of-interest management, and institutional accountability.
  • Identify priority administrative and operational processes requiring improvement.
  • Map existing workflows and identify duplication, delays, unnecessary steps, and procedural bottlenecks.
  • Develop or revise standard operating procedures covering responsibilities, approval steps, workflows, documentation, timelines, exceptions, escalation, and recordkeeping.
  • Prepare supporting forms, registers, checklists, and other practical management tools.
  • Pilot selected procedures, collect feedback from users, and refine the tools before broader implementation.
  • Support institutional staff in applying the approved procedures and tools in daily operations.
  • Assess institutional services and administrative processes affecting citizens, businesses, and other service users.
  • Support the development of service guides explaining requirements, procedures, access channels, and approved service timelines.
  • Recommend improvements to coordination and responsibilities between departments involved in service delivery.
  • Develop tools for tracking service requests, transactions, complaints, and follow-up actions.
  • Strengthen operational planning, administrative reporting, and the use of information in management decisions.
  • Identify practical opportunities for digitalization based on existing procedures and institutional readiness.
  • Support service continuity and knowledge transfer during staff or leadership changes.
  • Review relationships between governing bodies, executive management, committees, branches, and members.
  • Assess member engagement, communication, and processes for identifying member needs.
  • Develop or improve tools for membership registration, data updates, service tracking, and subscription monitoring in accordance with approved rules.
  • Strengthen planning, documentation, and follow-up for governing-body and committee meetings.
  • Support strategic and operational planning that reflects member priorities and institutional mandates.
  • Develop practical member service approaches, including information, training, guidance, and referrals.
  • Improve consultation, communication, and evidence-based representation of professional interests.
  • Assess opportunities for sustainable resource management and service development, subject to institutional rules and approval.
  • Assess staff and leadership capacity development needs based on identified performance gaps.
  • Prepare capacity development plans with clear learning objectives, target groups, methods, and expected results.
  • Develop practical Arabic-language training materials relevant to institutional procedures and operational challenges.
  • Deliver workshops and coaching on governance, strategic and operational planning, accountability, process improvement, service management, performance reporting, and change management.
  • Provide individual and group coaching to institutional leaders and staff.
  • Support personnel in applying newly developed procedures and tools.
  • Assess learning outcomes and identify opportunities for further support.
  • Strengthen internal capacity to sustain and transfer knowledge after the consultancy assignment.
  • Identify stakeholders affected by proposed institutional changes and assess their roles and interests.
  • Facilitate consultations to build understanding of development priorities and their implications for staff and service users.
  • Involve institutional personnel in developing tools and procedures to promote ownership and practical usability.
  • Support the designation of institutional focal points or internal development teams.
  • Identify barriers to implementation and escalate matters requiring management decisions.
  • Prepare transition and handover arrangements assigning responsibility for continued use of the developed tools.
  • Support the integration of improved practices into institutional work plans, meetings, procedures, and reporting systems.
  • Develop institutional progress indicators in coordination with the monitoring and evaluation team.
  • Measure progress against approved baselines using consistent tools and verifiable evidence.
  • Document the actual use of developed procedures and management tools, in addition to their preparation.
  • Submit progress reports highlighting achievements, challenges, deviations, and corrective actions.
  • Document practical improvements in institutional performance, service processes, responsibilities, and administrative efficiency.
  • Prepare final assessment reports and follow-up recommendations to support continued institutional development.
  • Deliver all required tools, records, reports, and reference materials in organized and editable formats.

Requirements

  • University degree in Public Administration, Business Administration, Organizational Development, Public Policy, or a related field.
  • A master’s degree or doctorate in a relevant discipline is preferred.
  • Professional qualifications in organizational development, change management, quality management, or project management are an advantage.
  • At least 7 years of professional experience in organizational development, administrative reform, or institutional capacity development.
  • At least 5 years of direct experience working with government institutions, syndicates, unions, or professional bodies.
  • Demonstrated experience conducting institutional assessments, preparing development plans, and supporting implementation.
  • Experience developing organizational structures, job descriptions, responsibility matrices, and administrative procedures.
  • Experience designing standard operating procedures and practical management tools.
  • Experience facilitating strategic and operational planning.
  • Experience delivering training, coaching leaders and staff, and supporting knowledge transfer.
  • Knowledge of Iraq’s institutional and administrative context.
  • Experience covering both government institutions and syndicates or unions is preferred.
  • Experience with internationally funded projects and donor reporting is an advantage.
  • Strong institutional analysis and root-cause assessment skills.
  • Ability to develop realistic, actionable, and evidence-based recommendations.
  • Experience in workflow analysis, process mapping, and administrative systems improvement.
  • Ability to design performance indicators, monitoring tools, and progress-tracking systems.
  • Strong skills in drafting administrative documents, procedures, guidance, and institutional reports.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and relevant process-mapping tools.
  • Excellent written and spoken Arabic, including the ability to prepare reports, manuals, and administrative documents.
  • Working knowledge of English sufficient to review references and prepare required technical contributions.
  • Strong facilitation and consultation skills.
  • Ability to communicate effectively with institutional leaders, employees, and member representatives.
  • Change management skills and the ability to address differing interests and resistance to change.
  • Strong analytical thinking, problem-solving, and planning skills.
  • Ability to transfer knowledge and promote institutional ownership of developed tools.
  • Professionalism, discretion, and respect for confidentiality.
  • Availability for travel and institutional field visits to the target governorates.

Skills

  • Institutional assessment
  • Process mapping
  • SOP development
  • Change management
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint

Details

Profession
Organizational Development Consultant
Category
Administration & Office
Openings
3 people
Education
Bachelor's degree
Experience
7+ years
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