First Iraq Bank
IT Support
- Baghdad · Basra · Najaf · Erbil
- yesterday
- Salary
- Not disclosed
- Deadline
- Nov 7, 2026
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IT Support · Baghdad
First Iraq Bank is hiring IT Support professionals across Baghdad, Basrah, Najaf, and Erbil to provide technical assistance, manage IT assets, and resolve user requests. The position requires a relevant diploma or bachelor's degree and 1 to 3 years of corporate technical support experience.
About the job
Providing technical support to users and managing service requests, incidents, endpoint devices, and IT assets, while adhering to service levels and established procedures.
Responsibilities
- Receive, log, and classify service requests and incidents in the ITSM system.
- Provide Level 1 and Level 2 technical support to users and resolve issues within the agreed SLA.
- Escalate unresolved cases to specialized teams with clear and complete documentation.
- Install, configure, and support end-user devices, operating systems, and approved applications.
- Manage the issuance, return, and tracking of IT assets, and update relevant records and the CMDB.
- Support user accounts and basic access requirements in coordination with system and information security administrators.
- Carry out IT onboarding and offboarding procedures for employees based on approved requests.
- Update the knowledge base, known solutions, and user guidelines.
- Monitor SLA indicators, user satisfaction, and recurring incidents.
- Comply with information security and data protection procedures while providing technical support.
Requirements
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field. ITIL Foundation or technical support certifications are preferred.
- 1–3 years of experience in technical support or Service Desk within a corporate environment.
- ITSM, Windows/Microsoft 365, endpoint support, troubleshooting, asset management, SLA management, communication, and user support skills.
Skills
- ITSM
- Windows
- Microsoft 365
- Endpoint support
- Troubleshooting
- Asset management
- SLA management
- User support
Details
- Profession
- IT Support
- Category
- Technology
- Openings
- Several people
- Education
- Diploma
- Experience
- 1+ year