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Human For Human

IT Officer

Salary
Not stated
Deadline
Oct 22, 2026
Languages
Arabic · English

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IT Support · Baghdad

Human for Human Organization is hiring an IT Officer in Baghdad to provide technical support, maintain IT hardware and networks, and assist field operations in Karbala and Basra.

About the job

Human for Human Organization (HFH) is a local Iraqi non-governmental organization committed to supporting communities and promoting sustainable development across Iraq. Through its programs and projects, HFH works to strengthen community capacities, improve access to opportunities, and address the needs of local communities. The organization is committed to inclusive development, accountability, and creating sustainable impact in the communities it serves.

The IT Officer will provide technical support to ensure the reliable and secure operation of the organization’s information technology systems, equipment, software, and connectivity. Based at the main office in Baghdad, the IT Officer will support staff in Baghdad and provide technical assistance to project offices and implementation locations in Karbala and Basra as required.

The role involves troubleshooting hardware and software issues, maintaining computer systems and network connectivity, supporting user accounts and access, implementing appropriate data protection practices, and helping staff use IT resources effectively. The IT Officer will also maintain records of IT equipment and technical issues, coordinate with external technology service providers when necessary, and support the continuity and security of day-to-day project operations.

Responsibilities

  • Technical Support: Provide timely technical assistance to staff experiencing hardware, software, connectivity, or other IT-related issues, and ensure that problems are documented and followed up appropriately.
  • Computer and Equipment Maintenance: Install, configure, update, and maintain computers, printers, and other IT equipment to ensure reliable operation and minimize disruption to staff activities.
  • Software and System Support: Assist with the installation, configuration, updating, and troubleshooting of authorized operating systems, office applications, and other software used by HFH.
  • Network and Connectivity: Monitor and troubleshoot office network and internet connectivity, coordinate with relevant service providers when required, and follow up on issues affecting access to IT services.
  • User Accounts and Access Management: Support the creation, configuration, updating, and deactivation of user accounts and access permissions in accordance with organizational authorization procedures.
  • Information Security: Promote secure use of IT systems by applying appropriate security settings, supporting antivirus and system updates, and advising staff on password protection, suspicious emails, and safe handling of digital information.
  • Data Protection and Backup Support: Support routine data backup procedures and help ensure that important organizational and project information is stored securely and can be recovered when required, in accordance with HFH procedures.
  • IT Inventory and Asset Records: Maintain an updated inventory of IT equipment, including computers, printers, networking devices, and related accessories, and document equipment allocation, transfers, faults, and maintenance.
  • Remote and Field Office Support: Provide remote technical assistance to staff in Karbala and Basra and travel to project locations when on-site support is necessary and approved.
  • IT Documentation: Maintain records of technical requests, troubleshooting actions, system updates, equipment maintenance, and recurring IT issues to support accountability and service improvement.
  • Coordination with Service Providers: Liaise with internet providers, software vendors, and other IT service providers to resolve technical issues and follow up on maintenance or service requests, in coordination with the responsible manager.
  • Staff Guidance: Provide basic guidance to staff on using organizational IT equipment, software, email, shared files, and other approved digital tools effectively and securely.
  • Business Continuity: Identify recurring technical problems and potential risks to IT services, recommend practical improvements, and support measures that reduce disruption to project and office operations.
  • Compliance and Confidentiality: Handle organizational data and access credentials responsibly, maintain confidentiality, and follow HFH IT, data protection, and information security procedures.
  • Other Duties: Perform other relevant IT-related duties assigned by the Project Manager or Executive Director within the scope of the position.

Requirements

  • At least 3 years of relevant experience in IT support, computer maintenance, network troubleshooting, or a similar role.
  • Practical experience providing technical support to multiple users or office locations is an advantage.
  • Previous experience with NGOs or development organizations is preferred.
  • Experience providing technical support for exhibitions, large-scale job fairs, conferences, or similar events is an asset.
  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
  • Ability to assemble, connect, configure, and troubleshoot desktop computers, laptops, monitors, and related peripherals.
  • Practical experience formatting computers, installing and configuring operating systems, installing software, and resolving common hardware and software problems.
  • Ability to install, configure, and troubleshoot printers, scanners, and other office equipment, including installing the appropriate drivers and connecting devices to computers and networks.
  • Good knowledge of computer networking, including LAN connections, Wi-Fi, routers, switches, and basic network troubleshooting.
  • Ability to configure and troubleshoot internet connectivity, shared folders, network printers, and other shared IT resources.
  • Experience installing, configuring, updating, and maintaining Microsoft Office and other commonly used workplace applications.
  • Ability to diagnose technical faults, replace basic computer components when necessary, and maintain equipment in good working condition.
  • Ability to support the setup and operation of projectors, display screens, audiovisual equipment, microphones, and digital presentation systems.
  • Ability to provide technical support for international exhibitions, major job fairs, conferences, and public events, including connecting computers and equipment, setting up presentation displays, and troubleshooting technical problems during events.
  • Ability to support digital displays, electronic announcements, presentations, and other technology-based communication materials during exhibitions and job fairs.
  • Familiarity with antivirus software, system updates, data backups, password protection, and basic information security practices.
  • Ability to maintain IT equipment records, document technical issues, and follow up on maintenance requests.
  • Fluency in Arabic, both written and spoken.
  • Good working proficiency in English to understand technical documentation and communicate about IT issues.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent communication skills and the ability to explain technical issues clearly to non-technical users.
  • Strong organizational skills, attention to detail, and follow-up.
  • Ability to work independently and collaboratively with a team.
  • Ability to work under pressure and resolve urgent technical issues during events and critical project activities.
  • High standards of integrity, confidentiality, accountability, and professionalism.
  • Flexibility and willingness to travel to project locations and provide technical support during major events as required.

Notes

  • The IT Officer will be based at HFH’s main office in Baghdad, Iraq, and will provide technical support to project offices and implementation locations in Karbala and Basra. Travel to these locations may be required according to operational needs.
  • The IT Officer reports directly to the Project Manager of Human for Human Organization (HFH) and coordinates with relevant administrative and operational staff as needed.

Skills

  • Hardware troubleshooting
  • Computer networking
  • Microsoft Office
  • Data backup
  • Information security
  • Audiovisual equipment setup

Details

Profession
IT Support
Category
Technology
Education
Bachelor's degree
Experience
3+ years
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