Head Waiter / Head Waitress
Rotana4 hours ago
- Salary
- Not disclosed
- Job type
- Full time
- Location
- Erbil
- Deadline
- Oct 20, 2026
Rotana in Erbil is hiring a Head Waiter / Head Waitress to direct outlet service, supervise staff, and deliver high-quality hospitality to guests. Requires fluency in English and a hospitality diploma or degree.
About the job
We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.
As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
Responsibilities
- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
- Conduct regular training sessions with the assigned team in line with the departmental SOP’s
- Monitor duty schedules for the respective team
- Ensure the proper appearance and grooming of assigned employees
- Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
- Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
- Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
- Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
- Contribute to meet and maximize the monthly revenue budget for the respective outlet
Requirements
- You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role.
- You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable.
- Previous experiences in leadership and supervisory roles are a definite plus.
- The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care.
- You are a hands-on and proactive person with a charismatic and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
Details
- Profession
- Waiter
- Category
- Hospitality & Tourism
- Education
- Diploma
- Languages
- English
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