First Iraq Bank
Digital Services Officer
- Baghdad
- yesterday
- Salary
- Not disclosed
- Deadline
- Nov 7, 2026
- Languages
- Arabic · English
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Digital Banking Specialist · Baghdad
Provide daily operational and technical support for First Iraq Bank's digital banking platforms and services in Baghdad. Requires a degree in computer science or IT, minimum 1 year of experience (or fresh graduates with internships), and fluency in English and Arabic.
About the job
The Digital Services Officer is responsible for supporting the delivery and day-to-day operation of the bank's digital banking services by working closely with employees, business units, external partners, and, when required, customers.
The role assists in providing operational and technical support within assigned service areas, ensuring service requests and incidents are handled efficiently and in accordance with established service levels.
The Digital Services Officer monitors digital banking platforms, including authorized backoffice systems, to identify operational issues, application errors, and service disruptions.
The role investigates reported incidents, documents and reports application defects, coordinates with Product, Technology, and other internal teams to support timely issue resolution, and assists in validating system functionality following changes or releases.
In addition, the role collects customer and employee feedback to support the improvement of digital products, services, and operational processes.
The Digital Services Officer supports fraud and scam investigations by identifying and reporting suspicious activities through established procedures, prepares operational reports and documentation, and contributes to the continuous improvement of the bank's digital services while ensuring compliance with internal policies and regulatory requirements.
Responsibilities
- Support daily digital service operations and administrative activities.
- Provide operational and technical support to employees and internal departments.
- Maintain accurate records of incidents, requests, and service activities.
- Escalate complex issues to the Senior Digital Services Specialist with supporting analysis and information.
- Support continuous improvement initiatives and operational enhancements.
- Maintain high service quality, operational accuracy, and compliance with internal procedures.
- Support assigned digital banking services and internal users by responding to service requests and operational inquiries.
- Coordinate with Digital Services Specialists to ensure reported issues are assigned and followed up until closure.
- Investigate and perform initial troubleshooting of operational and technical issues related to FIB digital services.
- Communicate with customers when required to assist with service-related issues.
- Monitor assigned services and report incidents, trends, and improvement opportunities to the Senior Digital Services Specialist.
- Support employees across branches and departments with digital banking services.
- Develop a good understanding of FIB digital services, products, and operational processes.
- Monitor digital banking platforms, including the CSM Back Office and related operational systems, to verify transaction status and support daily operations.
- Identify, document, and report application bugs, system defects, and operational issues to support investigation and resolution by Product and Technology teams.
- Monitor customer accounts and digital services through authorized back-office platforms while complying with internal security and access policies.
- Detect and report suspected fraud, scam attempts, and suspicious digital banking activities according to established procedures.
- Technical background and a programming knowledge, for guiding customer in API integration with external application
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field. CSM or PSM certification is a plus.
- Minimum 1 year of experience within the organization or 2 years of relevant experience in digital banking, technology support, payment systems, or related operational roles. Fresh graduates with relevant internships or practical experience may also be considered.
- Both Arabic and English is required
Skills
- API integration
- Technical troubleshooting
- Incident reporting
- Fraud detection
Details
- Profession
- Digital Banking Specialist
- Category
- Banking & Insurance
- Education
- Bachelor's degree
- Experience
- 1+ year