Korek Telecom
Digital Platforms Specialist
- Erbil
- Full time
- 2 hours ago
- Salary
- Not disclosed
- Deadline
- Nov 8, 2026
- Languages
- Kurdish (Sorani) · English
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Digital Product Specialist · Erbil
Korek Telecom is hiring a Digital Platforms Specialist in Erbil to oversee and enhance digital channels such as mobile apps, websites, and digital payment systems. Candidates need a bachelor's degree in a relevant discipline and 2–5 years of experience.
About the job
Digital Platforms Specialist is responsible for supporting the operations, development, and improvement of Korek Telecom’s digital channels, including the mobile application, website, self-care services, digital payments, and online customer journeys.
Responsibilities
- Monitor the performance, availability, and reliability of digital platforms.
- Coordinate new features, updates, integrations, and system enhancements with IT teams and external vendors.
- Prepare business requirements, test cases, and support user acceptance testing (UAT).
- Support digital services, including mobile applications, websites, digital recharge, payment services, and eSIM.
- Investigate customer issues, coordinate with relevant teams, and follow up through to resolution.
- Analyze platform usage, transactions, customer feedback, and key performance indicators to identify trends and improvement opportunities.
- Coordinate digital content, offers, notifications, and marketing campaigns across digital channels.
- Ensure digital platforms comply with security, privacy, and internal company policies and procedures.
- Prepare regular performance reports and provide recommendations to improve digital services and customer experience.
Requirements
- Education: Bachelor in Computer Science, Marketing, or a related field.
- Experience: 2-5 years
- Languages: Kurdish (required), English (required)
- Strong knowledge of digital platforms, telecom services, mobile applications, e-commerce, digital products, software testing, analytics, and customer journeys.
- Strong ability to troubleshoot technical and operational issues, analyze platform performance, and identify areas for improvement.
- Excellent communication, coordination, analytical, and problem-solving skills.
Skills
- UAT
- Software Testing
- E-commerce
- Analytics
Details
- Profession
- Digital Product Specialist
- Category
- IT & Software
- Education
- Bachelor's degree
- Experience
- 2+ years