iBazzar LTD
3 hours ago
Customer Support Specialist
- Remote
- Salary
- Not disclosed
- Location
- Erbil
- Deadline
- Oct 12, 2026
iBazzar is seeking a remote Customer Support Specialist in Erbil to handle online inquiries, manage orders, and provide phone support during the evening shift from 5:00 PM to 11:00 PM. Candidates must be fluent in Kurdish and Arabic.
About the job
iBazzar is looking for a dynamic, detail-oriented Customer Support Specialist to join our team! If you love helping people, excel at communication, and want the flexibility of working from home, we want to hear from you.
Working hours
- Type: Online / Remote (Work from Home)
- Shift: 5:00 PM to 11:00 PM
Responsibilities
- Handle Inquiries: Respond promptly and professionally to customer messages across all social media channels.
- Manage Orders: Assist customers with placing orders, tracking deliveries, and resolving order discrepancies.
- Phone Support: Answer incoming calls to guide customers and resolve their issues effectively.
- Problem Solving: Address and troubleshoot customer complaints with patience and empathy.
Requirements
- Languages: Native or fluent in Kurdish and Arabic (both spoken and written).
- Communication: Strong interpersonal skills with a patient and positive attitude.
- Tech Skills: Basic computer proficiency (navigating apps, sheets, and social media platforms).
- Adaptability: Ability to collaborate with the team and work efficiently under pressure.
- Experience: Previous customer support experience is a plus, but not mandatory.
Skills
- Communication skills
- Computer proficiency
Details
- Profession
- Customer Service Representative
- Category
- Customer Service & Call Center
- Languages
- Kurdish (Sorani) · Arabic
- Working hours
- 17:00-23:00
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