Undisclosed employer
Customer Service & Hospitality Executive
- Erbil
- Full time
- 19 hours ago
- Salary
- Not stated
- Deadline
- Nov 3, 2026
- Languages
- Kurdish (Sorani) · Arabic
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Customer Service Representative · Erbil
Oversee customer service, call center operations, and hospitality standards across the organization in Erbil. The position requires a relevant bachelor's degree, prior customer service or hospitality experience, and fluency in Kurdish and Arabic.
About the job
Position Overview
The Customer Service & Hospitality Executive is responsible for leading the implementation of a premium customer service and hospitality culture across the organization. The role ensures that every customer interaction reflects the brand’s values, service standards, and commitment to excellence.
The position combines customer service, call center operations, customer relations, hospitality leadership, staff coaching, and the development of customer experience protocols. The successful candidate will act as a culture champion, guiding employees to deliver consistent, personalized, and memorable experiences at every customer touchpoint.
Responsibilities
- Oversee customer service, call center operations, and hospitality standards.
- Develop and implement customer service procedures and experience protocols.
- Handle escalated complaints and ensure customer satisfaction.
- Train and guide staff to maintain professional service standards.
- Monitor customer feedback and identify areas for improvement.
Requirements
- Bachelor’s degree in business administration, Hospitality Management, or a related field.
- Experience in customer service, hospitality, or call center operations.
- Strong leadership, communication, and problem-solving skills.
- Ability to train staff and handle customer complaints professionally.
- Proficiency in Microsoft Office and customer service systems.
- Fluency in Kurdish and Arabic; English is an advantage.
Skills
- Microsoft Office
- Customer service systems
- Staff training
- Complaint handling
Details
- Profession
- Customer Service Representative
- Category
- Customer Service & Call Center
- Education
- Bachelor's degree