Hertz Iraq
CRM Specialist / Call Center
- Erbil
- Full time
- 52 minutes ago
- Salary
- Not stated
- Deadline
- Nov 30, 2026
- Languages
- Kurdish (Sorani) · Arabic · English
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CRM Specialist · Erbil
Cihan Rent a Car Company is hiring a female CRM and Call Center Specialist in Erbil to handle incoming calls, manage customer inquiries and reviews, and compile KPI reports.
About the job
Cihan Rent a Car Company (Hertz International Franchise in Iraq), the franchise of the world’s leading rental car company, is looking for enthusiastic individuals to join our dynamic team in Erbil. If you are passionate about customer service, this is your chance to work with a global leader in car rentals!
Responsibilities
- Respond to incoming calls and direct them to the relevant department.
- Follow up on customer cases to ensure satisfaction and resolution.
- Send emails to customers requesting feedback.
- Reply to customer reviews and feedback on Google Business Pages and social media platforms.
- Input daily call data into the company database.
- Collect daily KPI reports from other branches.
- Generate monthly reports on incoming and outgoing calls and compile the monthly KPI report.
Requirements
- Language Skills: Fluent in Kurdish, Arabic, and English.
- Experience: Minimum of one year in a call center or CRM role.
- Excellent communication skills.
Details
- Profession
- CRM Specialist
- Category
- Administration & Office
- Experience
- 1+ year
- Gender
- Women only