Al-Markaziya Auto mall
CRM Agent
- Erbil
- Full time
- 2 hours ago
- Salary
- Not stated
- Deadline
- Nov 2, 2026
- Languages
- Arabic · Kurdish (Sorani) · English
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CRM Specialist · Erbil
Al-Markaziya Auto mall in Erbil is hiring a full-time CRM Agent to handle digital inquiries, qualify leads from social media, and coordinate with the sales team.
About the job
Department: Marketing
Reports To: Marketing Manager
We are looking for a data-driven and communication-savvy CRM Agent to join our growing Marketing team. In this role, You will be responsible for managing incoming inquiries from our digital channels—specifically social media—filtering and qualifying those inquiries into high-value leads, and ensuring they are seamlessly transferred to our sales team through our CRM platform..
Responsibilities
- Social Media Engagement: Monitor and actively respond to incoming messages, comments, and inquiries across all social media platforms to convert prospects into qualified leads.
- Lead Collection: Gather and consolidate leads from social media channels, digital advertising campaigns, events, and other inbound marketing streams.
- Lead Qualification: Filter, screen, and categorize incoming leads based on customer interest, budget, and immediate purchase intent.
- CRM Management: Maintain data integrity by accurately recording, updating, and organizing lead information inside the CRM system.
- Sales Coordination: Efficiently assign and route qualified leads to the appropriate sales representatives and track their follow-up status.
- Funnel Optimization: Collaborate closely with the sales team to gather feedback on lead quality and optimize overall conversion rates.
- Reporting & Analytics: Prepare and present daily, weekly, and monthly CRM reports tracking key performance indicators (KPIs) such as lead volume, lead quality, response time, and sales conversion rates.
Requirements
- Experience: 1–3 years of experience in CRM data management, lead generation, digital marketing, or inside sales.
- Technical Skills: Hands-on proficiency with major CRM platforms and social media management tools.
- Communication: Exceptional written and verbal communication skills with a strong ability to engage potential customers professionally.
- Analytical Mindset: Strong attention to detail with the ability to interpret data patterns and generate actionable reports.
- Language Requirements:The ideal candidate must be fully bilingual in Arabic and Kurdish, with English Is Advanced .
Skills
- CRM platforms
- Lead Generation
- Social media management tools
- Reporting & Analytics
Details
- Profession
- CRM Specialist
- Category
- Administration & Office
- Experience
- 1+ year