Captain
Rotana4 hours ago
- Salary
- Not disclosed
- Job type
- Full time
- Location
- Erbil
- Deadline
- Oct 20, 2026
Rotana is seeking a Food and Beverage Captain in Erbil to oversee dining service, supervise staff, and deliver high-quality customer service.
About the job
We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward.
As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
Responsibilities
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
- Practice good customer relations and attend to customer complaints and queries satisfactorily
- Ensure the Outlet is set-up for service and supervise for a smooth operation
- Direct and supervise the service team to ensure that all duties are performed as per standards
- Ensure that all colleagues have received adequate training to perform their duties
- Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques by exceeding guest expectations and to increase revenue
Requirements
- You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role.
- You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable.
- Previous experiences in minor leadership and supervisory roles are a definite plus.
- The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
Skills
- Food and beverage service
- Customer service
- Micros
- Stock management
- Upselling
Details
- Profession
- Waiter
- Category
- Hospitality & Tourism
- Languages
- English
New Waiter jobs in Erbil
By email, once a day, only when something new is listed.