Elite Manpower Solutions
Call Center Representative
- Erbil
- Full time
- 4 hours ago
- Salary
- 500K IQDa month
- Deadline
- Dec 11, 2026
- Languages
- Arabic · Kurdish (Sorani)
Alert me about similar jobs
Erbil
About the job
We are looking for a Call Center Representative to manage telephone communications for our consulting services in Erbil. A typical day involves answering incoming calls, assisting clients with their inquiries, and placing follow-up calls when needed. The schedule runs from 9:30 to 2:00. It suits someone who communicates clearly and politely over the phone while keeping accurate notes of every conversation.
Responsibilities
- Answer incoming calls promptly and address client questions
- Provide clear and accurate details regarding our consulting services and schedules
- Place follow-up calls to gather necessary information or provide status updates
- Route complex requests and specific inquiries to the appropriate team members
- Log call details and maintain organised records of all conversations
- Handle routine caller concerns with patience and care
Requirements
- Fluency in spoken and written Arabic and Kurdish
- Clear, polite, and professional telephone communication skills
- Active listening skills and a patient approach with callers
- Careful attention to detail when recording notes and messages
- Strong reliability and punctuality
Nice to have
- Previous experience in a call center or customer support role
- Basic computer proficiency for data entry and logging notes
- Familiarity with consulting services
Details
- Experience
- Entry level
- Gender
- Women only
About us
Business and HR Consultancy in Iraq