JOBS.KRD Careers
Call Center Agent
- Erbil
- Full time
- 11 hours ago
- Salary
- Not stated
- Deadline
- Nov 16, 2026
- Languages
- Kurdish (Sorani) · Arabic · English
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Customer Service Representative · Erbil
Full-time Call Center Agent position in Erbil responsible for handling customer inquiries, phone calls, and ticketing support. Requires at least one year of customer support experience, a diploma or degree, and trilingual fluency in Kurdish, Arabic, and English.
Responsibilities
- Welcome customers and provide assistance in a professional and courteous manner.
- Assist customers with creating personal accounts.
- Submit and follow up on customer inquiries through the ticketing system.
- Maintain excellent product knowledge to provide accurate and effective customer support.
- Ensure customer satisfaction by addressing inquiries and providing professional assistance.
- Handle incoming phone calls and respond to customer emails.
Requirements
- Bachelor's degree or Diploma in a relevant field.
- Minimum of one year of proven experience in customer support.
- Ability to speak and write fluently in Kurdish, Arabic, and English.
- Excellent verbal and written communication and interpersonal skills.
- Proficiency in using computer applications, particularly Microsoft Word and Excel.
Skills
- Customer support
- Ticketing system
- Microsoft Word
- Microsoft Excel
Details
- Profession
- Customer Service Representative
- Category
- Customer Service & Call Center
- Education
- Diploma
- Experience
- 1+ year