Undisclosed employer
Call Center Agent
- Erbil
- Full time
- 4 hours ago
- Salary
- Not stated
- Deadline
- Nov 5, 2026
- Languages
- Arabic · Kurdish (Sorani)
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Customer Service Representative · Erbil
Female Call Center Agents are needed for a company's customer service team in the medical sector in Erbil. Candidates must hold at least a diploma in medical laboratory technology or a related scientific field, and speak Arabic and Kurdish.
About the job
A company is seeking female Call Center Agents to join its customer service team in the medical sector. The successful candidates will handle patient inquiries, follow up on customer requests, and support the delivery of professional customer service while working toward assigned targets.
Benefits
- Commission
- Bonuses
- Training provided
- Fixed salary plus commissions and performance-based incentives.
- Training on work procedures and departmental systems.
- Opportunities for learning and professional development within a professional team.
Working hours
- Working Days: Saturday to Thursday
- Morning Shift: 8:30 AM – 4:00 PM
- Evening Shift: 4:00 PM – 11:00 PM
Responsibilities
- Respond professionally and respectfully to patient inquiries via phone and social media platforms.
- Follow up on customer requests and complaints, addressing them promptly and accurately.
- Monitor calls and messages and enter information accurately into the system.
- Carry out departmental tasks according to the work plan.
- Contribute to improving customer service quality and achieving assigned targets.
Requirements
- Female candidates only.
- Must be an Iraqi national.
- Diploma or bachelor’s degree in Medical Laboratory Technology, or a relevant scientific background.
- Excellent Arabic language skills are mandatory.
- Kurdish language proficiency is required; proficiency in both Sorani and Badini dialects is preferred.
- Good computer skills, including Microsoft Office.
- Strong communication, persuasion, and negotiation skills.
- Ability to interact professionally with customers and patients.
- Ability to work in a team, handle work pressure, and maintain punctuality.
- Initiative, willingness to learn, and motivation to achieve targets.
- Full commitment to the position, with no other employment conflicting with working hours.
- Previous experience in call center operations or customer service is preferred but not mandatory.
Skills
- Microsoft Office
- Communication skills
- Negotiation
- Persuasion
Details
- Profession
- Customer Service Representative
- Category
- Customer Service & Call Center
- Openings
- Several people
- Education
- Diploma
- Gender
- Women only
- Working hours
- Sat-Thu 08:30-16:00 / 16:00-23:00