OPT Media Agency
Call Center Agent
- Erbil
- Full time
- 3 hours ago
- Salary
- Not stated
- Deadline
- Oct 29, 2026
- Languages
- Arabic · Kurdish (Sorani)
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Customer Service Representative · Erbil
OPT Media Agency is seeking a Call Center Agent in Erbil to handle inbound and outbound calls for a residential project. The role requires fluency in Kurdish and Arabic.
About the job
We are looking for a Call Center Agent to join our residential project team. The successful candidate will be responsible for handling customer inquiries, following up with potential customers, providing accurate information about the residential project, and supporting the sales and customer service teams.
The ideal candidate should have excellent communication skills, a customer-focused attitude, and be fluent in Arabic and Kurdish. English is an advantage.
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries regarding the residential project, properties, availability, prices, payment plans, and related services.
- Follow up with leads and prospective customers by phone and other communication channels.
- Identify customer needs and provide appropriate information or transfer qualified leads to the sales team.
- Schedule appointments and property visits when required.
- Maintain professional and positive communication with customers.
- Follow up with existing customers to ensure satisfaction and address their questions or concerns.
- Coordinate with the sales and customer service teams to ensure smooth customer handling.
- Meet assigned call, follow-up, and customer service targets.
- Maintain confidentiality of customer and company information.
Requirements
- Previous experience in a call center, customer service, telesales, real estate, or similar role is preferred.
- Fluent Arabic and Kurdish – required.
- English – preferred / an added advantage.
- Excellent verbal communication and listening skills.
- Friendly, professional, and customer-oriented personality.
- Ability to handle customers patiently and professionally.
- Good organizational and follow-up skills.
- Basic computer skills and ability to use CRM.
- Ability to work as part of a team and achieve performance targets.
- Previous experience in real estate or residential projects is an advantage.
- Strong communication and persuasion skills.
- Positive attitude and professional appearance.
- Ability to handle multiple calls and follow-ups efficiently.
- Reliable, punctual, and organized.
- Motivated to learn about the project and its services.
Skills
- CRM
- Computer skills
Details
- Profession
- Customer Service Representative
- Category
- Customer Service & Call Center