First Iraq Bank
Business Quality Officer
- Baghdad
- 5 hours ago
- Salary
- Not stated
- Deadline
- Nov 13, 2026
- Languages
- Arabic
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Digital Banking Specialist · Baghdad
First Iraq Bank is hiring a Business Quality Officer in Baghdad to visit merchant clients, train staff on POS systems, troubleshoot technical issues, and ensure transaction quality. Candidates must have a relevant bachelor's degree and speak Arabic.
Responsibilities
- Conduct regular on-site visits to businesses that have acquired Point of Sale (POS) systems from the bank.
- Ensure that business owners and staff are knowledgeable about the functionalities and features of the POS systems provided by the bank.
- Conduct training sessions to educate users on proper POS usage, troubleshooting procedures, and best practices.
- Identify and address any technical issues, malfunctions, or abnormalities in the POS systems.
- Verify the accuracy and efficiency of transactions processed through the POS devices.
- Ensure that businesses are utilizing the POS systems effectively for seamless and secure transactions.
- Act as a point of contact for businesses requiring assistance with POS-related issues.
- Collaborate with technical support teams to resolve any problems promptly.
- Maintain detailed records of site visits, including observations, recommendations, and issue resolutions.
- Prepare reports summarizing the overall quality status of POS systems across various locations.
- Build and maintain positive relationships with business owners and staff to ensure ongoing satisfaction with the bank's POS services.
- Gather feedback from businesses regarding their experiences with the POS systems and any additional features or support they may require
Requirements
- Bachelor’s degree in information technology, Business, or a related field.
- Previous experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to conduct training sessions and effectively communicate technical information to non-technical users.
- Proactive approach to problem-solving and continuous improvement.
- Arabic (English is a plus).
Skills
- POS Systems
- Troubleshooting
- Technical training
- Reporting
Details
- Profession
- Digital Banking Specialist
- Category
- Banking & Insurance
- Education
- Bachelor's degree