First Iraq Bank
Business Development Manager
- Baghdad · Basra
- 3 days ago
- Salary
- Not disclosed
- Deadline
- Nov 7, 2026
- Languages
- Arabic · English
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Business Development Specialist · Baghdad
First Iraq Bank is hiring a Business Development Manager in Baghdad and Basra to expand business accounts and merchant acquiring services across POS, SoftPOS, QR, and payment gateways. Candidates need at least 5 years of relevant payments or B2B sales experience, a bachelor's degree, and fluency in Arabic and English.
About the job
The Business Manager grows FIB's business-account and merchant-acquiring portfolio across SMEs, retailers and enterprise merchants. The role owns acquisition, onboarding, activation and volume growth for POS, SoftPOS, QR, Payment Gateway, cashback and BNPL programs, while deepening business-account relationships and ensuring full compliance with FIB policy, CBI regulation and risk standards.
Responsibilities
- Business Development & Sales — Acquire new business-account customers and merchants across assigned sectors and regions; maintain an active pipeline; lead visits, demos and negotiations; deliver targets for new merchants, accounts, volumes and revenue.
- Business Accounts — Open and grow business current and savings accounts for SMEs, retailers and merchants; raise average balances; cross-sell payroll, transfers and digital banking.
- Merchant Acquiring — Own the end-to-end acquiring relationship: merchant onboarding, KYB, pricing (MDR) negotiation, activation, settlement and ongoing account management.
- POS Terminals — Sell and deploy POS terminals; manage terminal allocation, installation and activity; follow up on inactive terminals and push transaction volumes.
- SoftPOS (Tap-on-Phone) Drive SoftPOS adoption among small merchants, delivery agents, field sales teams and micro-businesses as a low-cost acceptance channel.
- QR Payments — Onboard merchants to FIB QR acceptance and grow QR transaction counts and values.
- Payment Gateway & E-Commerce — Acquire online merchants, platforms and billers; coordinate API and plugin integration with Product and Technology; grow online payment volumes.
- Cashback & Merchant Campaigns — Design and run cashback, discount and co-marketing campaigns with merchants to drive customer spending and merchant loyalty; track campaign cost and ROI.
- BNPL Merchants — Onboard merchants to FIB's Buy Now, Pay Later program; manage merchant agreements and commission terms; grow BNPL sales volume with Credit and Product.
- Merchant Activation & Performance — Monitor transaction volumes, dormant merchants and churn; run activation and retention plans; identify upsell to additional FIB products.
- Collections & Bill Payments — Offer digital collections, bulk payments and bill-payment solutions to businesses with recurring customer payments.
- Relationship Management — Maintain strong relationships with owners and finance managers; resolve and escalate merchant issues (settlement, chargebacks, terminal faults) promptly.
- Market Intelligence — Track competitor pricing, merchant needs and market trends; feed insights to Product for new features and pricing.
- Team Leadership — Set targets, coach and supervise officers, and coordinate with Operations, Risk, Product and Technology for smooth delivery.
- Ensure full KYC/KYB, AML, sanctions and CBI compliance for all business accounts and merchants.
- Monitor merchant risk: fraud, chargebacks, prohibited business types and unusual transaction patterns.
- Keep merchant files and agreements complete and current; report performance and risks to management.
- New business accounts and merchants onboarded
- Active merchant ratio (POS, SoftPOS, QR, Payment Gateway)
- Acquiring transaction volume, value and MDR revenue
- BNPL merchant sales volume
- Cashback Acquired Accounts
- Business-account balances and cross-sell
- Merchant retention and satisfaction
Requirements
- Bachelor's degree in Business, Finance, Banking or a related field.
- 5+ years in merchant acquiring, payments, SME banking or B2B sales.
- Strong knowledge of POS, SoftPOS, QR, payment gateways and BNPL.
- Proven sales, negotiation and team-leadership skills.
- Fluent in Arabic and English.
Skills
- Merchant Acquiring
- POS
- SoftPOS
- Payment Gateway
- QR Payments
- BNPL
- Negotiation
- Team Leadership
Details
- Profession
- Business Development Specialist
- Category
- Sales & Marketing
- Education
- Bachelor's degree
- Experience
- 5+ years