Ultimate Talent
Brand Experience & Client Relations Executive
- Erbil
- Contract
- 2 hours ago
- Salary
- 900K – 1.2M IQD/monthly
- Deadline
- Oct 24, 2026
- Languages
- Kurdish (Sorani) · Arabic · English
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Customer Service Representative · Erbil
Ultimate Talent is hiring a Brand Experience & Client Relations Executive in Erbil for an international automotive company. The role requires at least 2 years of customer service or client relations experience and fluency in Kurdish, Arabic, and English.
About the job
Ultimate Talent is seeking on behalf of International Automotive Company for a Brand Experience & Client Relations Executive based in Erbil
Vacancy No.: UT-VA-2643
Position: Brand Experience & Client Relations Executive
Department: Aftersales / Service
Reporting To: Deputy Service Manager
Type of Employee: National Staff
Deliver a premium, personalized and memorable customer experience throughout the company’s customer journey. The role will strengthen customer relationships, satisfaction and loyalty through professional hospitality, proactive communication and consistent follow-up.
Responsibilities
- Welcome and personally assist customers, VIP clients and families, ensuring a warm and professional first impression.
- Maintain a comfortable and premium waiting experience for customers and children.
- Build strong customer relationships and record customer preferences and interaction history in CRM.
- Coordinate customer birthdays, special occasions, gifts, cakes and VIP activities within company guidelines and approved budgets.
- Conduct timely customer follow-ups through phone, WhatsApp and approved communication channels.
- Support telesales, lead qualification, customer reactivation and test-drive generation, including appointment scheduling and reminders.
- Maintain accurate customer and lead information, follow-up outcomes and next steps in the CRM system.
- Coordinate with Sales, Service, Marketing and other departments to ensure smooth customer handling.
- Support customer events, campaigns, photography and approved brand activities, obtaining customer consent where required.
- Collect feedback and support Customer Satisfaction Index (CSI), Voice of Customer (VOC) and customer-retention initiatives.
- Follow up on customer requests until completion, communicate progress and escalate complaints to the responsible team.
- Prepare regular activity reports and maintain customer confidentiality and professional communication standards.
Requirements
- Diploma or bachelor’s degree in Business Administration, Marketing, Hospitality or a related field; relevant practical experience may be considered.
- At least 2 year of experience in customer service, client relations, hospitality, luxury retail, CRM or telesales.
- Experience in the automotive sector or a premium customer-service environment is an advantage.
- Fluency in Kurdish, Arabic and English.
- Working knowledge of CRM systems and Microsoft Office.
- Excellent communication and interpersonal skills, with a warm, welcoming and professional personality.
- Strong organization, attention to detail and consistent follow-up discipline.
- Confidence in telesales, handling customer enquiries and building lasting relationships.
- Ability to coordinate across departments, manage multiple priorities and handle customer concerns calmly.
Salary
- Salary: 900,000 IQD-1,200,000 IQD
Working hours
- Contract Duration: One Year
Skills
- CRM
- Microsoft Office
- Telesales
Details
- Profession
- Customer Service Representative
- Category
- Customer Service & Call Center
- Openings
- 1 person
- Education
- Diploma
- Experience
- 2+ years
How to apply
- Application Deadline: 31 October 2026