Ultimate Talent
last week
Service Advisor & Customer Experience Coordinator
- Salary
- Not disclosed
- Job type
- Full time
- Location
- Erbil
- Deadline
- Sep 20, 2026
Ultimate Talent is looking for a Service Advisor & Customer Experience Coordinator in Erbil to oversee the customer service journey from vehicle reception to post-service follow-up. Candidates should have at least 2 years of customer service experience and be fluent in Kurdish, Arabic, and English.
About the job
Responsible for delivering a premium customer experience throughout the complete service journey, from appointment booking and vehicle reception to service coordination, vehicle delivery, and post-service follow-up.
Responsibilities
- Welcome customers and identify vehicle concerns and service requirements.
- Manage appointments, vehicle reception, walk-around inspections, and repair orders.
- Clearly explain service requirements, recommendations, costs, and completion times.
- Coordinate with the workshop and maintain regular communication with customers.
- Ensure professional vehicle delivery and explain completed work to the customer.
- Maintain accurate customer information, service history, and activities in the CRM/DMS system.
- Conduct post-service follow-up and support customer retention.
- Handle customer concerns and ensure complaints are followed through to resolution.
- Maintain the company’s standards for customer reception, hospitality, and overall customer experience.
- Follow all company’s Aftersales procedures and service standards.
Requirements
- Bachelor’s degree, diploma, or relevant automotive qualification.
- Fluent in Kurdish, Arabic, and English.
- At least 2 years of customer-service experience
- Strong knowledge of automotive service and workshop operations.
- Experience with repair orders, vehicle inspections, estimates, service recommendations, and vehicle delivery.
- Good computer and CRM/DMS system knowledge.
- Professional appearance and strong interpersonal skills.
- Ability to work under pressure and manage multiple customers.
- Previous experience with other Chinese automotive brands is highly preferred.
- Experience with premium or luxury automotive brands is an advantage.
- Knowledge of CSI and customer satisfaction standards.
- Experience handling customer complaints and service recovery.
Skills
- CRM/DMS
- Customer service
- Complaint handling
- Vehicle inspection
Details
- Profession
- Customer Service Representative
- Category
- Administration
- Education
- Diploma
- Experience
- 2+ years
- Languages
- Kurdish (Sorani) · Arabic · English
How to apply
- The subject line must read: UT-VA-2637, Service Advisor & Customer Experience Coordinator - Erbil
- Only applicants meeting the minimum requirements will be considered. Shortlisted candidates will be contacted for the next stage of the selection process.