Policies and Procedures Specialist
National Bank of Iraq3 hours ago
- Salary
- Not disclosed
- Job type
- Full time
- Location
- Baghdad
- Deadline
- Oct 6, 2026
National Bank of Iraq is hiring a Policies and Procedures Specialist in Baghdad to oversee, draft, update, and implement institutional policies, operational workflows, and procedural systems. The role requires a bachelor's degree in an administrative field and 4–6 years of relevant experience, ideally in the financial services sector.
Responsibilities
- Manage the document approval process within the bank, ensuring all relevant stakeholders review and approve documents according to their type.
- Streamline workflows and enhance the efficiency and effectiveness of the team.
- Prepare and submit reports on unit performance and achievements to the direct manager as required.
- Define roles and responsibilities, ensure efficient task execution, and monitor compliance with approved procedures.
- Oversee the operation of the approved electronic system and propose recommendations for continuous improvement in coordination with relevant stakeholders.
- Recommend training programs for team members, evaluate training outcomes, and oversee leave and attendance matters in coordination with the direct manager.
- Conduct annual performance evaluations for team members in line with the approved timeline and performance management system.
- Review audit reports and follow up on recommendations related to the unit/work centers, implementing corrective actions in coordination with the direct manager.
- Manage the issuance, amendment, updating, communication, and archiving of policies, procedures, templates, and manuals internally and/or in coordination with relevant stakeholders.
- Operate and maintain the approved electronic system and provide recommendations to enhance its performance.
- Supervise interviews with process owners to gain a clear understanding of operational workflows within the bank.
- Review procedures uploaded to the system and verify proper linkage between final approved versions and their corresponding circulars on the procedures portal.
- Conduct research and benchmarking studies to identify and adopt best local and international practices in procedures development and implementation.
- Ensure the integration of innovative technological solutions (e.g., digital transformation initiatives) into the bank’s policies and procedures to improve customer experience and operational efficiency.
- Provide periodic progress reports to the direct manager when required.
- Manage responses to inquiries and feedback from departments regarding policies, procedures, templates, and access methods.
- Perform any additional responsibilities assigned by the direct manager
Requirements
- Bachelor’s degree in administrative fields, preferably in (Quality Management Techniques, Finance and Banking Sciences, Information Systems, or Management), or an equivalent qualification
- 4–6 years of experience in a similar role.
- Experience in the banking or financial services sector.
- Knowledge of data governance, reconciliation, and regulatory reporting requirements is a plus.
Skills
- Quality Management
- Policy development
- Workflow optimization
- Data governance
Details
- Profession
- Policies and Procedures Specialist
- Category
- Administration
- Education
- Bachelor's degree
- Experience
- Mid level · 4+ years