Medya Diagnostic Center
2 hours ago
Patient Services Technician
- Salary
- Not disclosed
- Job type
- Full time
- Location
- Sulaymaniyah
- Deadline
- Oct 7, 2026
Medya Diagnostic Center in Sulaymaniyah is hiring a Patient Services Technician to manage patient registration, appointments, and perform medical tasks including phlebotomy and home sample collection. The role requires a medical bachelor's degree, at least 2 years of experience, Kurdish and Arabic fluency, and access to a car.
About the job
The Patient Services Technician is responsible for providing courteous and professional service to patients, visitors, physicians, vendors, and other individuals. The role involves patient registration, appointment coordination, communication with patients, coordination with medical departments, and completion of documentation related to patient services.
Responsibilities
- Greet and register patients at the reception desk and ensure a friendly, service-oriented experience.
- Answer and transfer incoming phone calls when necessary.
- Schedule, reschedule, and cancel appointments; confirm appointments and notify staff of changes.
- Perform phlebotomy and other medical tasks as necessary, including nursing duties and sample collection.
- Visit patients' homes when required for sample collection and home services.
- Communicate appointment delays and offer rescheduling when significant delays occur.
- Provide patients with appropriate preparation and safety guidance and directions to facilities when needed.
- Notify the appropriate team member when patients arrive.
- Coordinate with other departments to ensure timely and effective patient care.
- Obtain accurate patient information and ensure completion of required documentation.
- Verify and update patient, physician, and insurance information for proper billing.
- Collect and record co-pays and fees.
- Pre-register patients, submit reports and documents, enter clinical data as needed, and request films when required.
- Respond to minor patient questions and concerns and refer matters to the line manager when necessary.
- Monitor the mood and temperament of patients in the lobby to help maintain a positive service experience.
- Obtain appropriate authorization and identification before releasing confidential medical records and results.
- Perform clerical duties including filing, organizing, and processing incoming mail.
- Provide management with reports and logs when required.
- Promote the centre to healthcare providers and community members.
- Travel to other cities as required for training programs.
- Perform other duties assigned by the line manager.
Requirements
- Bachelor’s degree in a medical field of study.
- Minimum 2 years of experience.
- Fluency in written and spoken Kurdish and Arabic.
- Good English is an advantage.
- Excellent working knowledge of Microsoft Office tools.
- Valid driving licence and access to a car.
- Self-motivated and proactive in dealing with issues.
- Logical thinker with strong attention to detail and willingness to learn.
- Numerate and IT literate.
- Highly organized with strong planning skills.
- Able to meet goals.
- Excellent communication skills and emotional intelligence.
- Empathetic and committed to providing quality patient care.
Working hours
- Working Hours: 42 hours per week
Notes
- Reports To: Patient Service Coordinator
Skills
- Phlebotomy
- Sample collection
- Microsoft Office
- Driving licence
Details
- Profession
- Patient Services Technician
- Category
- Healthcare & Medical
- Education
- Bachelor's degree
- Experience
- 2+ years
- Languages
- Kurdish (Sorani) · Arabic
- Transport
- Own car required
- Working hours
- 42 hours per week
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