Wade Company
2 hours ago
Operations Manager
- Salary
- Not disclosed
- Job type
- Full time
- Location
- Erbil
- Deadline
- Oct 1, 2026
Wade Company is hiring an Operations Manager in Erbil to oversee CRM operations, fleet logistics, and product management. The role requires a bachelor's degree, at least 5 years of relevant experience, and fluency in English, Arabic, and Kurdish.
About the job
The Operations Manager is responsible for overseeing the CRM unit, fleet operations, and product management. This role focuses on optimizing customer relationship systems, managing fleet logistics, and driving product improvements to enhance overall operational efficiency and user satisfaction.
Responsibilities
- Oversee the CRM team, ensuring effective management of customer data and interaction strategies.
- Optimize CRM systems for enhanced user engagement, retention, and satisfaction.
- Analyze CRM performance metrics and implement improvements based on data-driven insights.
- Manage the fleet team, including logistics, drivers, and related inventory.
- Oversee and approve on drivers’ salaries and Operations team KPIs and overtime.
- Develop and implement strategies to optimize delivery routes, vehicle utilization, and operational efficiency.
- Monitor fleet performance, address maintenance issues, and ensure compliance with safety regulations.
- Analyze delivery data to identify trends and areas for improvement, implementing solutions to enhance service quality.
- Oversee the development and enhancement of app features, ensuring alignment with user needs and company goals.
- Prioritize product updates and manage the product roadmap based on market research, user feedback, and business objectives.
- Collaborate with cross-functional teams to integrate product improvements and ensure successful feature launches.
- Foster collaboration and communication between the CRM, fleet, and product management units.
- Ensure that all units work together effectively to achieve company-wide operational goals.
- Provide guidance, support, and leadership to team members in each unit, promoting a cohesive and productive work environment.
- Analyze performance data across all three units to identify opportunities for improvement and optimization.
- Develop and implement strategies to enhance operational efficiency, service quality, and customer satisfaction.
- Provide regular updates and reports on the performance and progress of CRM, fleet, and product management units to senior management.
- Communicate key insights and recommendations to support decision-making and strategic planning.
Requirements
- 5+ years of relevant work experience
- Bachelor’s degree in Business Administration, Management, Operations, or a related field
- Strong leadership and team management skills
- Excellent analytical, planning, and problem-solving abilities
- Strong decision-making and communication skills
- Ability to manage multiple priorities and work under pressure
- Strong project, resource, and performance management skills
- Ability to lead change and develop team members
- Languages: English, Arabic and Kurdish Advanced
Skills
- CRM management
- Fleet management
- Product management
- Logistics
- Data analysis
- Project management
Details
- Profession
- Operations Manager
- Category
- Administration & Office
- Education
- Bachelor's degree
- Experience
- 5+ years
- Languages
- English · Arabic · Kurdish (Sorani)
New Operations Manager jobs in Erbil
By email, once a day, only when something new is listed.