Newal
yesterday
North Area Technical Service Supervisor
- Salary
- Not disclosed
- Job type
- Full time
- Location
- Erbil
- Deadline
- Sep 30, 2026
Newal is hiring a Technical Service Supervisor for the North Area to manage daily service center and field technician operations across branch locations. The role requires at least 2 years in a supervisory role and 3 years in home-appliance technical service operations, with fluency in English, Kurdish, and Arabic.
Responsibilities
- Supervise and manage daily service center & field technician operations ( Erbil, Zakho, Duhok, Sulaymaniyah, Mosul and Kirkuk all city branch areas ).
- Plan and control daily/weekly service schedules & workload distribution
- Ensure compliance with repair turnaround targets
- Support technicians in complex fault diagnosis & advanced troubleshooting
- Validate repair actions, replaced parts, and technical closure notes
- Ensure First Time Fix Rate improvement
- Monitor technician KPIs: Repair lead time, Repeat repair rate, Productivity & utilization, Quality score
- Prepare weekly & monthly performance reports
- Escalate chronic issues using analysis report
- Handle escalated customer complaints and sensitive cases
- Ensure professional communication aligned with brand standards
- Support call center in technical clarification when required
- Coordinate with Spare Parts / Warehouse teams to reduce repair delays
- Monitor part availability, ETA, and misuse
- Identify repeat part failures and report to Quality / Product teams
- Ensure repairs comply with company standards, safety rules, and SOPs
- Conduct random quality audits on completed repairs
- Enforce standardized photo & closure note rules
- Conduct weekly technician meetings
- Identify training needs and support technical skill development
- Coach technicians on quality, speed, and customer handling
Requirements
- Strong technical knowledge of home appliances (Refrigerators, Washing Machines, Dishwashers, Ovens, AC, Small Domestic Appliances)
- Proven team leadership & supervision skills
- Advanced problem-solving & analytical thinking
- KPI, SLA & service-performance mindset
- Strong communication & escalation handling skills
- Proficiency in CRM / Service Management Systems
- Ability to work under pressure in fast-paced service environments
- Driving license ( Car )
- Bachelor’s degree in engineering or technical field or business admin preferred
- Minimum 3 years’ experience in home-appliance or similar roles in technical service operations
- Minimum 2 years in Supervisor / Team Leader role
- Technical certifications are a strong plus
- English: Required
- Kurdish: Required
- Arabic: Required
- Strong computer & service software proficiency
Skills
- Driving licence
- CRM
- Troubleshooting
- Fault diagnosis
Details
- Profession
- Maintenance Foreman
- Category
- Trades & Labour
- Experience
- 2+ years
- Languages
- English · Kurdish (Sorani) · Arabic
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