Allai Newroz
2 hours ago
Customer Retention Agent
- Salary
- Not disclosed
- Job type
- Full time
- Location
- Erbil
- Deadline
- Sep 29, 2026
Allai Newroz is hiring a Customer Retention Agent in Erbil to maintain customer loyalty, onboard new subscribers, and win back inactive users. Applicants need at least one year of customer service or call center experience and fluency in Kurdish and Arabic.
About the job
We are seeking a proactive and results-oriented Customer Retention Agent to join our team in Erbil. The role focuses on strengthening customer loyalty, reducing subscriber turnover, and supporting customers throughout their journey.
Responsibilities
- Contact new subscribers to support a smooth onboarding experience and address initial inquiries.
- Reach out to inactive users to identify reasons for service disruption and provide appropriate solutions.
- Communicate with former subscribers and use negotiation skills and promotional incentives to encourage their return.
- Maintain accurate records of customer interactions in the CRM system.
- Apply business rules when managing promotional offers.
Requirements
- Minimum 1 year of experience in call center, customer service, or sales roles. Telesales or customer retention experience is highly preferred.
- Native-level fluency in Kurdish and Arabic is mandatory.
- English proficiency is a significant advantage.
- Strong negotiation, objection-handling, persuasion, and closing skills.
- Excellent active listening skills and emotional intelligence.
- Ability to handle frustrated customers professionally and maintain a positive brand image.
- Strong attention to detail when operating systems and recording customer information.
Skills
- CRM
- Negotiation
- Customer Service
- Active Listening
Details
- Profession
- Customer Service Representative
- Category
- Administration
- Experience
- 1+ year
- Languages
- Kurdish (Sorani) · Arabic