Customer Relationship Manager
National Bank of Iraqlast week
- Salary
- Not disclosed
- Job type
- Full time
- Location
- Karbala
- Deadline
- Sep 22, 2026
National Bank of Iraq is hiring a Customer Relationship Manager in Karbala to manage client portfolios, develop banking business, and provide wealth management and customer service. The role requires a bachelor’s degree in Business Administration or an equivalent field and at least 3 years of banking or related experience.
Responsibilities
- Manage the client portfolio effectively, ensuring increased sales and cross‑selling (offering additional products), while also generating potential leads from existing clients.
- Analyze customized client needs to ensure successful cross‑selling and referrals, as well as provide regular market updates and trend analysis to clients.
- Responsible for achieving the annual financial targets.
- Develop the project pipeline by growing the current client portfolio and acquiring new clients.
- Strengthen client relationships with the bank in line with relevant business goals and objectives.
- Provide wealth management advice and investment products/solutions to ultra‑high‑net‑worth clients based on appropriate risk profiling.
- Ensure that clients receive periodic reports on their investment portfolios whenever required.
- Ensure high efficiency and superior customer service while contributing to the overall client experience.
- Proactively resolve client issues/complaints and ensure superior service recovery.
- Proactively contribute to profitability and growth by achieving targeted goals.
- Sell various banking products and services while ensuring proper portfolio management.
- Responsible for delivering the highest level of service and ensuring high‑quality processed applications through the center.
- Ensure adherence to audit controls to eliminate any fraudulent activities, risks, or unnecessary exposure.
- Communicate and coordinate with relevant departments to maintain and improve customer service standards.
- Perform any additional job‑related duties assigned by the direct manager.
Requirements
- A bachelor’s degree in Business Administration or an equivalent field, provided that relevant experience in the required domain is demonstrated.
- A minimum of 3–4 years of experience in banking or related business fields.
Skills
- Client portfolio management
- Cross-selling
- Wealth management
- Risk profiling
- Investment products and solutions
- Customer service
- Audit controls
Details
- Profession
- CRM Specialist
- Category
- Administration
- Education
- Bachelor's degree
- Experience
- 3+ years