بازدان بۆ ئەنجامەکان
چوونەژوورەوە

Rotana

کارمەندی پێشوازی

ناونیشانی ڕاگەیاندن: Front Desk Agent

مووچە
دیاری نەکراوە
دوا وادە
12/12/2026
زمانەکان
ئینگلیزی

دەربارەی کاری هاوشێوە ئاگادارم بکەرەوە

وەرگر · سلێمانی

ڕۆتانا لە سلێمانی پێویستی بە کارمەندێکی پێشوازی هەیە بۆ بەڕێوەبردنی خزمەتگوزارییەکانی میوان، چێک ئین، چێک ئاوت و کاشێری. پێویستە پێشکەشکار زمانی ئینگلیزی بە باشی بزانێت و ئەزموونی پێشتری لە بەشی پێشوازی هۆتێلدا هەبێت.

دەربارەی کارەکە

We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

ئەرکەکان

  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests
  • Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check in to check out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

مەرجەکان

  • You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel.
  • Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essential.
  • Computer literate and previous experience with Opera are an advantage.
  • The ideal candidate will be customer driven and an extremely proactive and "switched on" personality with an outgoing, charismatic and approachable character.
  • You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing the following additional competencies
  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork

شارەزاییەکان

  • کارەکانی بەشی پێشوازی
  • کاشێری
  • شارەزایی لە کۆمپیوتەر
  • Opera

وردەکاری

پیشە
وەرگر
بەش
میوانداری و گەشتیاری
پێشکەشکردن لە ماڵپەڕی سەرەکی