گەڕانەوە بۆ کارەکان

تسهيل إكسبريس

3 ڕۆژ لەمەوبەر

بەڕێوەبەری ئەکاونت

ناونیشانی ڕاگەیاندن: Account Manager

مووچە
ئاشکرا نەکراوە
جۆری کار
کاتی تەواو
شوێن
بەغدا
دوا ڕۆژ
28 ئەیلوول 2026

تەسهیل ئێکسپرێس لە بەغدا پێویستی بە بەڕێوەبەری ئەکاونتە بۆ بەڕێوەبردنی پۆرتفۆلیۆی کڕیارانی بازرگانی، چاودێریکردنی کارایی ئەکاونتەکان و چارەسەرکردنی کێشە کارگێڕییەکان. پێویستی بە بڕوانامەی بەکالۆریۆس، لانی کەم ٢ ساڵ ئەزموون لە بەڕێوەبردنی ئەکاونت یان خزمەتگوزاری کڕیاران، و زمانی عەرەبی پاراو هەیە.

دەربارەی کارەکە

The Account Manager is responsible for managing a portfolio of existing merchants and business clients, ensuring continuity of their relationship with Tasheel Express, improving their operational experience, increasing account activity, and reducing complaints and return rates.

The role acts as the primary point of contact between the company and assigned clients, while supporting onboarding, resolving complex operational issues, maintaining client satisfaction, and identifying opportunities for account growth and retention.

ئەرکەکان

  • Manage an assigned portfolio of merchants and B2B clients.
  • Build and maintain strong professional relationships with clients.
  • Serve as the main point of contact for day-to-day operational matters.
  • Ensure clients clearly understand Tasheel Express services, procedures, and operational requirements.
  • Monitor client satisfaction and identify early signs of dissatisfaction or potential churn.
  • Proactively communicate with clients when shipment volume decreases, return rates increase, or complaints become frequent.
  • Maintain a high level of service for key and sensitive accounts.
  • Monitor daily account performance, including: Number of orders, Delivery success rate, Return rate, Complaints, Pickup and operational performance.
  • Identify unusual changes in client activity or service usage.
  • Investigate the causes of declining activity and recommend appropriate solutions.
  • Follow up on pending cases until they are fully resolved.
  • Prepare regular account performance summaries for management.
  • Support the growth of existing accounts by increasing shipment volume and service utilization.
  • Identify growth opportunities within assigned accounts.
  • Recommend initiatives that improve client engagement and account performance.
  • Follow up with low-activity or temporarily inactive clients and work to reactivate them.
  • Support customer retention and reduce the risk of losing clients to competitors.
  • Coordinate with the Sales Department when expansion or additional business opportunities are identified.
  • Receive and document client complaints and operational issues.
  • Classify issues and coordinate with the appropriate internal department.
  • Follow up on open cases until final resolution.
  • Keep clients informed with clear and timely updates.
  • Escalate critical, recurring, or high-impact cases when required.
  • Manage complex operational issues that require coordination across multiple departments.
  • Prepare daily, weekly, and periodic reports on assigned accounts.
  • Track account activity, growth, returns, complaints, and customer satisfaction.
  • Analyze reasons behind declining activity, high return rates, or repeated complaints.
  • Recommend corrective actions based on data and account behavior.
  • Maintain accurate and up-to-date client information in CRM systems and operational sheets.
  • Ensure reports are submitted accurately and within required timelines.
  • Receive newly acquired clients from the Sales Department.
  • Complete onboarding and account setup within the required timeframe.
  • Support and train new clients on service processes, systems, and operational requirements.
  • Ensure clients are operationally ready before activation.
  • Follow up during the early stages of cooperation to ensure a smooth start.
  • Coordinate daily with Operations, Customer Service, Quality, Finance, IT, warehouses, sorting centers, and pickup/delivery teams.

مەرجەکان

  • Bachelor’s degree in Business Administration, Marketing, Sales, Logistics Management, or a related field.
  • 2–5 years of experience in Account Management, Customer Success, Customer Service, or B2B Sales.
  • Experience in logistics, delivery services, or e-commerce is preferred.
  • Strong communication, relationship-building, negotiation, and problem-solving skills.
  • Strong organizational, follow-up, and time-management skills.
  • Ability to analyze client performance and operational data.
  • Proficiency in Microsoft Office, especially Excel, CRM systems, and operational reporting.
  • Fluency in Arabic; good English proficiency is preferred.

تێبینی

  • Customer Retention Rate: 90% or higher.
  • Account Growth Rate: 10% monthly or according to the approved target.
  • Complaint Resolution Time: Within 24 hours or according to case type.
  • Customer Satisfaction (CSAT): 4.5/5 or higher.
  • Onboarding Completion Rate: 100%.
  • Data Accuracy: 98% or higher.
  • SLA Compliance: 95% or higher.
  • Number of active accounts.
  • Return rate within the approved target.
  • Number of inactive clients successfully reactivated.
  • Reporting Accuracy & Completion: 100% according to the approved reporting format.
  • This is a full-time role in a fast-paced operational environment that requires continuous communication with clients and internal teams. The position requires strong follow-up, quick response, accurate reporting, and the ability to manage sensitive or high-priority accounts under moderate to high pressure.

شارەزاییەکان

  • Microsoft Excel
  • CRM
  • دانوستاندن
  • چارەسەرکردنی کێشەکان
  • شیکردنەوەی داتا
  • بەڕێوەبردنی کات

وردەکاری

پیشە
بەڕێوەبەری ئەکاونت
بەش
فرۆشتن و بازاڕکردن
خوێندن
بەکالۆریۆس
ئەزموون
2+ ساڵ
زمانەکان
عەرەبی

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