Ultimate Talent
الأسبوع الماضي
مستشار خدمة ومنسق تجربة العملاء
عنوان الإعلان: Service Advisor & Customer Experience Coordinator
- الراتب
- غير معلن
- نوع الوظيفة
- دوام كامل
- الموقع
- أربيل
- آخر موعد
- 20 أيلول 2026
تبحث شركة Ultimate Talent في أربيل عن مستشار خدمة ومنسق لتجربة العملاء لإدارة رحلة الخدمة بالكامل من استلام المركبات حتى متابعة ما بعد الخدمة. يشترط أن يمتلك المتقدم خبرة لا تقل عن سنتين في خدمة العملاء وإتقان اللغات الكردية والعربية والإنجليزية.
عن الوظيفة
Responsible for delivering a premium customer experience throughout the complete service journey, from appointment booking and vehicle reception to service coordination, vehicle delivery, and post-service follow-up.
المهام
- Welcome customers and identify vehicle concerns and service requirements.
- Manage appointments, vehicle reception, walk-around inspections, and repair orders.
- Clearly explain service requirements, recommendations, costs, and completion times.
- Coordinate with the workshop and maintain regular communication with customers.
- Ensure professional vehicle delivery and explain completed work to the customer.
- Maintain accurate customer information, service history, and activities in the CRM/DMS system.
- Conduct post-service follow-up and support customer retention.
- Handle customer concerns and ensure complaints are followed through to resolution.
- Maintain the company’s standards for customer reception, hospitality, and overall customer experience.
- Follow all company’s Aftersales procedures and service standards.
المتطلبات
- Bachelor’s degree, diploma, or relevant automotive qualification.
- Fluent in Kurdish, Arabic, and English.
- At least 2 years of customer-service experience
- Strong knowledge of automotive service and workshop operations.
- Experience with repair orders, vehicle inspections, estimates, service recommendations, and vehicle delivery.
- Good computer and CRM/DMS system knowledge.
- Professional appearance and strong interpersonal skills.
- Ability to work under pressure and manage multiple customers.
- Previous experience with other Chinese automotive brands is highly preferred.
- Experience with premium or luxury automotive brands is an advantage.
- Knowledge of CSI and customer satisfaction standards.
- Experience handling customer complaints and service recovery.
المهارات
- CRM/DMS
- خدمة العملاء
- معالجة الشكاوى
- فحص المركبات
التفاصيل
- المهنة
- ممثل خدمة العملاء
- الفئة
- الإدارة
- التعليم
- دبلوم
- الخبرة
- سنتان أو أكثر
- اللغات
- الكردية (السورانية) · العربية · الإنجليزية
طريقة التقديم
- The subject line must read: UT-VA-2637, Service Advisor & Customer Experience Coordinator - Erbil
- Only applicants meeting the minimum requirements will be considered. Shortlisted candidates will be contacted for the next stage of the selection process.