مسؤول الخدمات الرقمية

The Digital Services Officer is responsible for supporting the delivery and day-to-day operation of the bank's digital banking services by working closely with employees, business units, external partners, and, when required, customers.

The role assists in providing operational and technical support within assigned service areas, ensuring service requests and incidents are handled efficiently and in accordance with established service levels.

The Digital Services Officer monitors digital banking platforms, including authorized backoffice systems, to identify operational issues, application errors, and service disruptions.

The role investigates reported incidents, documents and reports application defects, coordinates with Product, Technology, and other internal teams to support timely issue resolution, and assists in validating system functionality following changes or releases.

In addition, the role collects customer and employee feedback to support the improvement of digital products, services, and operational processes.

The Digital Services Officer supports fraud and scam investigations by identifying and reporting suspicious activities through established procedures, prepares operational reports and documentation, and contributes to the continuous improvement of the bank's digital services while ensuring compliance with internal policies and regulatory requirements.