Asiacell
ممثل خدمة العملاء
عنوان الإعلان: Customer Service Representative
- أربيل
- دوام جزئي
- قبل ساعة واحدة
- الراتب
- غير محدد
- آخر موعد
- 14 تشرين الثاني 2026
- اللغات
- الكردية (السورانية) · العربية
نبّهني بوظائف مشابهة
ممثل خدمة العملاء · أربيل
تطلب شركة آسياسيل في أربيل ممثل خدمة عملاء بدوام جزئي ومؤقت للرد على المكالمات الواردة، ومعالجة شكاوى العملاء، والترويج للمنتجات والخدمات. يشترط إتقان اللغتين الكردية والعربية وامتلاك مهارات استخدام الحاسوب.
عن الوظيفة
Cross-sell, up-sell products, and enrolment in the services in effectively. Satisfying Asiacell customers by leveraging of the existing offers that the customers have. Improve customer relationship management, maximize clients Satisfaction and retention.
المهام
- Answer/handle all incoming calls and respond to customers’ calls and complaints related to Eshrat Omor program in a very appropriate and professional manner.
- Management and resolve customer complaints by utilizing all the tools and interfaces.
- Sell products and place customer orders in the Call Centre interfaces.
- Maintain a high level of product knowledge (BTL and ATL) so as to advise the customer accurately whenever required, they have to response the queries of Customers on Asiacell products and services.
- Identify and escalate issues to concerned team leader for immediate solution.
- Keep searching for increasing customer satisfaction with having more opportunities to make the process more efficient.
- Troubleshoot customer complaints, to get clear diagnosis of problem and then placing required incident.
- Document all call information according to standard operating procedures, ticketing. All calls should be rendered clearly to call reasons.
- Share monthly, weekly and daily performance of the activities and the achievement.
- Direct and educate Asiacell customers on products and services and how to get utility of service transactions.
- Upsell and cross sell of products and services based on the targeted base with the chosen offers.
- Retain risky customers.
- Adhere to company and department rules and regulations, sticking to agreed code of conducts.
المتطلبات
- Computer Skills (Office).
- Language Skills (Fluent in Kurdish & Arabic/ English is a plus).
- Delivering Results & Fostering Ownership.
- Building Customer Value.
- Customer Communication.
- Local Language Knowledge.
- Complaint Management & Resolution.
- Cross-Selling.
- Capturing the Voice of the Customer (VoC).
- Service Quality Monitoring & Compliance.
المهارات
- Microsoft Office
- التواصل مع العملاء
- إدارة الشكاوى
- البيع العابر
التفاصيل
- المهنة
- ممثل خدمة العملاء
- الفئة
- خدمة العملاء ومراكز الاتصال