مسؤول خدمة العملاء والضيافة

Position Overview

The Customer Service & Hospitality Executive is responsible for leading the implementation of a premium customer service and hospitality culture across the organization. The role ensures that every customer interaction reflects the brand’s values, service standards, and commitment to excellence.

The position combines customer service, call center operations, customer relations, hospitality leadership, staff coaching, and the development of customer experience protocols. The successful candidate will act as a culture champion, guiding employees to deliver consistent, personalized, and memorable experiences at every customer touchpoint.