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Al-Markaziya Auto mall

وكيل إدارة علاقات العملاء

عنوان الإعلان: CRM Agent

الراتب
غير محدد
آخر موعد
2 تشرين الثاني 2026
اللغات
العربية · الكردية (السورانية) · الإنجليزية

نبّهني بوظائف مشابهة

أخصائي إدارة علاقات العملاء · أربيل

تبحث شركة Al-Markaziya Auto mall في أربيل عن وكيل CRM بدوام كامل لإدارة الاستفسارات الرقمية وتأهيل العملاء المحتملين من وسائل التواصل الاجتماعي والتنسيق مع فريق المبيعات.

عن الوظيفة

Department: Marketing

Reports To: Marketing Manager

We are looking for a data-driven and communication-savvy CRM Agent to join our growing Marketing team. In this role, You will be responsible for managing incoming inquiries from our digital channels—specifically social media—filtering and qualifying those inquiries into high-value leads, and ensuring they are seamlessly transferred to our sales team through our CRM platform..

المهام

  • Social Media Engagement: Monitor and actively respond to incoming messages, comments, and inquiries across all social media platforms to convert prospects into qualified leads.
  • Lead Collection: Gather and consolidate leads from social media channels, digital advertising campaigns, events, and other inbound marketing streams.
  • Lead Qualification: Filter, screen, and categorize incoming leads based on customer interest, budget, and immediate purchase intent.
  • CRM Management: Maintain data integrity by accurately recording, updating, and organizing lead information inside the CRM system.
  • Sales Coordination: Efficiently assign and route qualified leads to the appropriate sales representatives and track their follow-up status.
  • Funnel Optimization: Collaborate closely with the sales team to gather feedback on lead quality and optimize overall conversion rates.
  • Reporting & Analytics: Prepare and present daily, weekly, and monthly CRM reports tracking key performance indicators (KPIs) such as lead volume, lead quality, response time, and sales conversion rates.

المتطلبات

  • Experience: 1–3 years of experience in CRM data management, lead generation, digital marketing, or inside sales.
  • Technical Skills: Hands-on proficiency with major CRM platforms and social media management tools.
  • Communication: Exceptional written and verbal communication skills with a strong ability to engage potential customers professionally.
  • Analytical Mindset: Strong attention to detail with the ability to interpret data patterns and generate actionable reports.
  • Language Requirements:The ideal candidate must be fully bilingual in Arabic and Kurdish, with English Is Advanced .

المهارات

  • منصات إدارة علاقات العملاء
  • توليد العملاء المحتملين
  • أدوات إدارة وسائل التواصل الاجتماعي
  • إعداد التقارير والتحليلات

التفاصيل

المهنة
أخصائي إدارة علاقات العملاء
الفئة
الإدارة والأعمال المكتبية
الخبرة
سنة واحدة أو أكثر
قدّم في الموقع الأصلي