مدير حالة

عنوان الإعلان: Case Manager

الراتب: غير معلن
نوع الوظيفة: دوام كامل
الموقع: أربيل
آخر موعد: 20 تشرين الأول 2026

توظف منظمة SEED مدير حالة في أربيل لتقديم خدمات إدارة الحالة الشاملة والدعم النفسي والاجتماعي للفئات المستضعفة والناجين من العنف.

عن الوظيفة

SEED is a women-led, local NGO in the Kurdistan Region of Iraq, working to create a future where everyone can thrive by protecting rights, empowering communities, and strengthening systems. We promote gender equality and work to end gender-based violence; protect children and promote the healthy development of children, adolescents, and youth; combat human trafficking and uphold survivor rights; and improve mental health and well-being. Through transformational services, community development, capacity building, and policy and advocacy, we support individuals, communities, and institutions to create sustainable impact.

SEED case managers deliver services to protect, empower and support the recovery of vulnerable individuals in Kurdistan through comprehensive case management and psychosocial support for survivors of violence and others at risk. The case manager will work directly with clients to holistically address their needs consistent with international standards, protocols for Iraq and Kurdistan, and SEED’s policies and procedures.

This position reports to the Service Delivery Coordinator.

المزايا

توفير التدريب

في الإعلان

While all case managers will receive training and supervision

المهام

Provision of Case Management Services (70%)
Provide confidential ongoing case management to clients and their families, as needed.
Case management services will include conducting comprehensive needs assessments, collaborative development of a “care plan” across SEED’s six domains of care: mental health, physical health, education and livelihoods, protection and legal, shelter, and support networks, and make referrals for psychosocial, mental health and legal support in accordance with the survivor centered approaches.
Work in collaboration with other service providers in SEED, such as psychologists, on all services.
Facilitate provision of direct services to clients by SEED based on their needs and vulnerabilities including but not limited to food baskets, financial assistance among others
Identify clients meeting criteria for SEED’s cash assistance program and complete cash assistance forms while also ensuring that the cash will mitigate protection risks and provide sustainable solutions for the client.
Facilitate referrals to other agencies providing services in accordance with the Standard of Care and follow up regularly, as needed per each individual case until all the needs are met.
Where necessary, accompany clients to various service centers including but not limited to the police station, medical appointments, and other government services to ensure that clients’ needs are met in a timely and appropriate manner
Ensure complicated cases are identified and raised to the Service Delivery Coordinator.
Ensure regular client visits and all services are in line with SEED’s Standard of Care and other policies.
Ensure proper case documentation including sessions notes.
Participate in supervision sessions with the Service Delivery Coordinator and Program Manager, as required, and case conferences with the Service Delivery Coordinator, Program Manager and other team members as required.
Support the process of regular mapping of the existing services in the community.
Attend relevant training sessions, as assigned, to ensure that the highest quality services can be delivered.
As requested, deliver psychosocial support activities including facilitating emotional support group sessions, as relevant to the population being served, structured recreational activities, psychoeducation and life skills, on as-needed basis.
Support if needed, in the development and implementation of outreach and community engagement plans.
Perform other tasks as assigned by the Service Delivery Coordinator and the Program Manager.
MEAL, Documentation, & Reporting (30%)
Ensure documentation of all interactions with clients or other contacts in relation to clients’ cases in accordance with SEED's case management system, on an ongoing basis.
Ensure accurate and ongoing updating of all case management activities (completing all required forms) on the CommCare database.
Accurately measure improvement in well-being and mental health through service provided.
Collect and document honest feedback from clients regarding services provided to the and the level of satisfaction
Follow SEED’s data collection approaches and ensure systematic gathering of data.
Provide accurate, clear, and precise quality data of clients’ cases and other activities that contribute to monthly service delivery reports and grant reporting.
Report on monthly activities in a timely manner.
Where appropriate, provide impact/success stories from clients served.

المتطلبات

University degree in social work, psychology or a related field.
Minimum of 2 years of professional experience as a social worker, caseworker, or case manager within an NGO.
Experience providing case management, basic psychosocial support services, experience providing psychological first aid. Working in a protective shelter environment is a plus.
Experience working with survivors of GBV, trafficking, and other populations experiencing a lack of social protection and social inequalities desirable.
Strong belief in human rights and gender equality.
While all case managers will receive training and supervision, the case manager must be compassionate, confident, diligent, trustworthy, resourceful, interested in learning new skills, and able to work both independently and as part of a team.
Good interpersonal skills including the ability to gain trust and build relationships with team members and clients.
Strong computer skills.
High standard of spoken and written English, Arabic, and Kurdish.
Ability to work in a stressful setting and adapt quickly to changing environments.
The case manager must be willing and interested to work with team members and clients of different religious, ethnic, cultural, educational, and socio-economic backgrounds. All services will be provided in accordance with international ethical standards.

المهارات

إدارة الحالة
الدعم النفسي والاجتماعي
الإسعافات الأولية النفسية
CommCare
مهارات الحاسوب

التفاصيل

المهنة: أخصائي اجتماعي
الفئة: المنظمات غير الحكومية والعمل الإنساني
التعليم: بكالوريوس
الخبرة: سنتان أو أكثر
اللغات: الإنجليزية · العربية · الكردية (السورانية)

وظائف أخصائي اجتماعي الجديدة في أربيل

عبر البريد الإلكتروني، مرة واحدة يوميًا، فقط عند نشر وظيفة جديدة.

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