جهة عمل غير معلنة
موظفة مركز اتصال
عنوان الإعلان: Call Center Agent
- أربيل
- دوام كامل
- قبل 4 ساعات
- الراتب
- غير محدد
- آخر موعد
- 5 تشرين الثاني 2026
- اللغات
- العربية · الكردية (السورانية)
نبّهني بوظائف مشابهة
ممثل خدمة العملاء · أربيل
شركة في أربيل بحاجة إلى موظفات مركز اتصال للانضمام إلى فريق خدمة العملاء في القطاع الطبي. يُشترط الحصول على دبلوم كحد أدنى في تقنيات المختبرات الطبية أو تخصص علمي ذي صلة، وإتقان اللغتين العربية والكردية.
عن الوظيفة
A company is seeking female Call Center Agents to join its customer service team in the medical sector. The successful candidates will handle patient inquiries, follow up on customer requests, and support the delivery of professional customer service while working toward assigned targets.
المزايا
- عمولة
- مكافآت
- توفير التدريب
- Fixed salary plus commissions and performance-based incentives.
- Training on work procedures and departmental systems.
- Opportunities for learning and professional development within a professional team.
أوقات العمل
- Working Days: Saturday to Thursday
- Morning Shift: 8:30 AM – 4:00 PM
- Evening Shift: 4:00 PM – 11:00 PM
المهام
- Respond professionally and respectfully to patient inquiries via phone and social media platforms.
- Follow up on customer requests and complaints, addressing them promptly and accurately.
- Monitor calls and messages and enter information accurately into the system.
- Carry out departmental tasks according to the work plan.
- Contribute to improving customer service quality and achieving assigned targets.
المتطلبات
- Female candidates only.
- Must be an Iraqi national.
- Diploma or bachelor’s degree in Medical Laboratory Technology, or a relevant scientific background.
- Excellent Arabic language skills are mandatory.
- Kurdish language proficiency is required; proficiency in both Sorani and Badini dialects is preferred.
- Good computer skills, including Microsoft Office.
- Strong communication, persuasion, and negotiation skills.
- Ability to interact professionally with customers and patients.
- Ability to work in a team, handle work pressure, and maintain punctuality.
- Initiative, willingness to learn, and motivation to achieve targets.
- Full commitment to the position, with no other employment conflicting with working hours.
- Previous experience in call center operations or customer service is preferred but not mandatory.
المهارات
- Microsoft Office
- مهارات التواصل
- التفاوض
- الإقناع
التفاصيل
- المهنة
- ممثل خدمة العملاء
- الفئة
- خدمة العملاء ومراكز الاتصال
- عدد الشواغر
- عدة شواغر
- التعليم
- دبلوم
- الجنس
- للإناث فقط
- ساعات العمل
- Sat-Thu 08:30-16:00 / 16:00-23:00