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Company: Shad Group

Department: Marketing

Nationality: Iraqi National Only

Work Type: Shift-Based

Shad Group is a diversified organization dedicated to the modernization and automation of essential infrastructure, logistics, and commercial trade, with a significant operational footprint in Iraq.

By leveraging advanced technology and digital transformation, the group provides critical services ranging from automated customs and manifest systems to industrial development and high-security infrastructure maintenance.

Shad Group’s mission is to bridge the gap between traditional operations and modern efficiency by providing high-precision digital tracking, seamless connectivity, and robust software solutions that enhance transparency and operational security.

Through its network of specialized subsidiaries, Shad Group serves as a vital partner in optimizing supply chains, securing entry points, and driving large-scale infrastructure projects that support regional economic growth and operational excellence.

Shad Group is seeking a professional, customer-focused, and proactive Call Center Agent to join the Marketing Department and support users of the company’s mobile application and related digital services.

The position will be responsible for handling customer inquiries, providing first-level assistance, supporting users with basic application-related issues, and ensuring that customers receive clear, accurate, and professional service.

The Call Center Agent will communicate with users through phone calls and other approved communication channels, provide information about the company’s services and application features, and coordinate with the IT/Technical team when issues require further technical investigation.